The fastest and easiest way is to fill out the online request form via the following link: digital request form for accessing patient records.

Are you unable to complete the form online? Then you can send the completed and signed request form together with the necessary certificates and a copy of your identity card to the ombudsperson: ombudsdienst@stzh.be. 
This can also be sent by mail to: Sint-Trudo Ziekenhuis, Ombudsdienst, Diestersteenweg 100, BE-3800 Sint-Truiden

Your request will be forwarded to the appropriate responsible parties for further processing.

Within 15 days your request will be processed.

1. If you wish to inspect or obtain a copy of the record, you may also request it directly from the attending doctor, if necessary.

2. You have access to the medical and nursing data relating to the period mentioned in the application. The doctor's personal notes and data relating to third parties are not eligible for inspection or copying.

3. If you are making this request through a professional, they are entitled to see the personal notes of the health care provider.

4. In order to protect the patient's privacy, or when any harm is suspected in giving the information, the doctor may refuse inspection or a copy (in whole or in part) to the patient or his representative. In this case, the right of inspection may be exercised by a designated professional.

1. The patient himself/a designated confidant if mandated in writing to do so.

2. Both parents or guardian of a minor patient, or of an adult patient, who falls under the status of extended minority or incapacity, on presentation of a family composition or guardianship certificate.

3. A representative of the patient:

• If this person has been previously mandated by the patient to exercise patient rights on his behalf, if and for as long as he is unable to do so himself, on presentation of a written mandate.
• If the patient is de facto unable to exercise his patient rights himself and he has not mandated a representative, or if the representative does not act as such, then the rights shall be exercised by the cohabiting spouse or the legally or de facto cohabiting partner upon submission of an attestation of composition of family.
• If this person does not wish to do so or is absent, the rights will be exercised, in descending order, by: an adult child, parent, adult brother or sister on presentation of proof of kinship.

4. A healthcare practitioner designated by the patient or his representative.

5. After the patient died, there is no right to a copy of the patient record, but there is an indirect right of access via a professional.

The code card is one of several methods to log on www.mynexuzhealth.be. This method is mainly used for non-Belgian patients who do not have a national registry number, only the EAD number. 

Do you as a foreign patient not have a Belgian National Registry number? Then you can request a code card through one of the following three options:

1. Request a code card from your healthcare provider at the hospital.
2. Contact the service desk of nexuzhealth via the contact form.
3. Call the number +32 16 34 83 48. 

More information about the code card can be read here.